Terms of Service

Sikkah is an events services marketplace based in the United Arab Emirates. We connect you with independent vendors who supply catering, coffee, and other services for your event. Sikkah provides the platform that lets you find vendors, book them, and pay in one place.

The vendor supplies the service you book and holds responsibility for it. This includes the quality of the food and service, showing up on time, and meeting the details of your booking. Sikkah is not the provider of the service and does not prepare or deliver it.

When you place a booking, payment is collected upfront through our payment provider and held while the vendor reviews and confirms your request. The amount you pay is the total shown at checkout, in UAE dirhams, including any delivery fee and any discount applied. Prices include VAT where applicable.

A booking becomes confirmed once the vendor accepts it. We will email you a confirmation with your order reference and the details of what you booked.

When you book, we collect the precise delivery location you provide and share it with the fulfilling vendor solely to deliver that booking.

Bookings include in app messaging with Sikkah. Questions, details, and updates about your event go to the Sikkah team, and we coordinate with your vendor on your behalf. Vendors likewise communicate with Sikkah, so everything about your booking stays in one place.

Sikkah handles, reviews, and retains messages to provide support, coordinate bookings, keep the platform safe, resolve disputes, and meet legal requirements. By using Sikkah you agree to keep booking communication within Sikkah.

Misuse of messaging, including harassment, unlawful content, or arranging payment outside Sikkah, may lead to action on your account.

You can cancel a confirmed booking, and the outcome depends on timing:

• More than 48 hours before your event, you receive a full refund.
• Within 48 hours of your event, the booking is not refundable.

If a vendor cannot accept an item you booked, that item is refunded in full automatically, including any delivery fee charged for it. You do not need to do anything for a vendor decline refund.

Refunds are returned to your original payment method. Please allow 5 to 10 business days for a refund to appear, depending on your bank.

If something goes wrong with a booking, you can raise a dispute in the Sikkah app. We will look at what happened, talk to the vendor where needed, and reach a fair outcome. When deciding a fair outcome, Sikkah may rely on the booking record, including the messages exchanged in Sikkah. By using Sikkah you agree to accept Sikkah's reasonable resolution of a dispute.

When you use Sikkah you agree to:

• give accurate booking and contact details, including a correct event address and date
• be available to receive the service at the time and place you booked
• treat vendors and their staff with respect
• use Sikkah only for lawful purposes

You agree not to:

• use Sikkah to break any law or to arrange anything unlawful
• book with no genuine intention of honouring the booking, or file dishonest disputes or chargebacks
• impersonate another person or use false payment details
• interfere with, probe, or try to break the security of the platform
• copy, scrape, or resell any part of Sikkah without our permission
• harass, threaten, or abuse vendors, their staff, or Sikkah staff

Sikkah connects you with vendors and handles booking and payment. To the fullest extent allowed by law, Sikkah's total liability to you for any booking is limited to the amount you paid for that booking. We are not liable for indirect or consequential loss. Nothing in these terms limits any right you have that cannot be limited under the law.

We handle your personal information in line with our Privacy Policy, which explains what we collect, how we use it, and the choices you have.

These terms and your use of Sikkah are governed by the laws of the United Arab Emirates. The courts of Abu Dhabi have jurisdiction over any dispute that cannot be resolved between us.

We may update these terms as Sikkah grows. When we make a meaningful change we will update the date at the top and, where it matters, tell you in the app or by email. If you keep using Sikkah after a change, that means you accept the updated terms.

For any question about these terms, email hello@sikkah.ae. We aim to reply within a few working days.