Privacy Policy

This policy explains what Sikkah collects, how we use it, and the choices you have. It covers the Sikkah website at sikkah.ae and the Sikkah app for iOS. Sikkah is an events services marketplace based in the United Arab Emirates that connects customers with vendors for their events.

You can create an account with your phone number or your email address, or by using Sign in with Apple or Sign in with Google. We use these details to sign you in, keep your account secure, and send you service messages about your bookings. When you use Apple or Google to sign in, we receive a basic profile such as your name and email, and nothing more than you allow.

When you use Sikkah we may collect:

• Your name, phone number, and email address.
• Your emirate and the address for an event.
• Event and booking details, such as dates, guest counts, and the items you book.
• Messages you send us when you ask for help.

If you are a vendor, we also collect your business details, such as your trade licence and your menu, and your payout details so we can pay you after an event.

When you place a booking we collect your precise location or the address you enter so the vendor can deliver the service to the right place. Your location is used for that booking and is not shared beyond the vendor serving it.

We use location only to deliver the service and to show you relevant vendors. We never sell your location and never use it for third party advertising.

Booking communication happens through in app messaging with the Sikkah team. Customers message Sikkah, vendors message Sikkah, and Sikkah coordinates between the two. Your phone number and email address are never shared with the other side.

Messages are handled by the Sikkah team to provide support, coordinate your booking, resolve a dispute, and keep the platform safe. We may send you an email notification when you receive a new message.

We use your information to:

• create and manage your account
• take and manage bookings between you and vendors
• process payments and vendor payouts
• send you service messages such as confirmations and status updates
• provide support when you contact us
• keep Sikkah safe and prevent fraud and abuse

We do not use your information for advertising.

Payments are processed by Stripe. When you pay, your card details go directly to Stripe. Sikkah does not see or store your full card number. Stripe handles card data under its own security standards, and you can read Stripe's privacy notice on the Stripe website.

Your data is stored with Supabase, our database and storage provider. Access is limited to Sikkah and the systems that run the service. Documents such as trade licences are kept in private storage.

We send transactional email, such as sign in codes, booking confirmations, and status updates, through Resend. We do not send marketing email unless you choose to join a list, and you can leave any list at any time.

Our waitlist form uses Cloudflare Turnstile to tell real people apart from bots. Turnstile does not follow you across other apps or websites.

Sikkah does not include advertising SDKs, and we do not include tracking SDKs that follow you across other apps or websites. We do not sell your personal information, and we do not share it for advertising.

We share information only to run the service:

• with vendors, so they can fulfil the bookings you make with them
• with the providers that operate Sikkah: Stripe for payments, Supabase for storage, Resend for email, and Cloudflare for spam protection
• when the law requires it, or to protect the rights and safety of the people who use Sikkah

We never sell your data.

You can:

• view and update your profile in the app
• ask us for a copy of your data
• ask us to correct or delete your data
• delete your account

Account deletion is available in the Sikkah app under your account settings. Deleting your account removes your personal profile. We may keep a limited record of past bookings and payments where the law requires it, for example for tax and accounting.

We keep your information for as long as your account is active and for as long as we need it to provide the service. After that we delete it, or keep only what the law requires.

Messages and booking location are kept for as long as your account is active and as required for disputes and legal compliance. You can request deletion by deleting your account. Where a message is needed for a dispute record, it survives only in anonymized form.

Sikkah is intended for adults planning events. It is not directed at children, and we do not knowingly collect information from children.

We use reasonable technical and organisational measures to protect your information, including encrypted connections and access controls. No service can promise perfect security, so please keep your account details private.

We may update this policy as Sikkah grows. When we make a meaningful change we will update the date at the top and, where it matters, tell you in the app or by email.

This policy and your use of Sikkah are governed by the laws of the United Arab Emirates.

For any privacy question, or to ask us to delete your data, email hello@sikkah.ae. We aim to reply within a few working days.

By using Sikkah you agree to use the service lawfully and fairly, to give accurate information, and to honour the bookings you make. Vendors also agree to the separate vendor agreement they sign during onboarding.

Our full Terms of Service set out how bookings, payment, cancellation, refunds, and disputes work. If you have a question about the terms, email hello@sikkah.ae.